Get in touch
Contact Roocation at hello@roocation.com — for product and report questions, early access, data corrections and privacy.
Product questions, early access, data corrections and privacy — one address, answered personally.
Quick answers
Is my address covered?
When does the product launch?
Something in a report looks wrong
How is my data handled?
Have a question about a report, a payment, or whether an address can be analysed? Email us at hello@roocation.com — email is the one support channel while Roocation is in early access. We aim to respond within two business days; a complex data check can take a little longer. If you're asking us to correct something in a report, include the report ID and the exact item you want checked — it lets us go straight to the right location and finding, rather than coming back to you for details first.
What we can help with
Most enquiries fall into a handful of areas, and telling us which one you're in helps us route your message quickly:
- Report support — reading a particular section, or a pin or address that doesn't look right.
- Billing and receipts — payments, receipts and your billing history.
- Data-coverage questions — whether a specific area or business type can be analysed.
- Product feedback — what's working, what isn't, and what you'd like to see next.
- Partnership enquiries — working with us or integrating Roocation.
For a privacy request, email us at hello@roocation.com with "Privacy" in the subject line so it reaches the right place.
Before you write — quick answers
A few of the most common questions have a faster answer here than they would by email.
My address or pin looks wrong
Re-enter the address with its suburb and postcode, then check the pin on the Confirm step before you generate anything. If it still lands in the wrong spot, send us the exact address and we'll investigate coverage for that point.
Where is my receipt?
Receipts and your billing history live under Purchases & Billing in your account, and every purchase has a receipt you can download. If one looks to be missing, email us with the approximate date and we'll track it down.
Is my area or business type covered?
Roocation supports Australian addresses where enough recent public data is available, and coverage is checked before a paid report is generated — so you find out whether a location can be analysed before any payment is taken. If your business type isn't in the list, choose "Other": competitor matching is broader, and the report says so. Our coverage page explains what "sufficient coverage" means.
How current is the data?
Every report shows the date it was generated and the source year of its demographic data, with the ABS 2021 Census as the floor. Our data and methodology page sets out where each family of evidence comes from and how often it refreshes.
How we use your message. We use what you send only to respond to your enquiry and to improve our support. We don't add you to marketing lists, and we never sell personal information. See our privacy policy for the detail.